Happy Holidays from Solbari!
Our team are continuing to process your orders as usual throughout the festive season and we will be dispatching orders each business day. Please note that our shipping partners may experience delays due to the holiday rush, but our team is working diligently to get your order to you as quickly as possible. From everyone here at Solbari we wish you a happy and safe holiday!
Shipping times are estimates only and do not guarantee delivery by a specific date. It is our priority to deliver your order accurately and as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.
Please note that after your order is dispatched, the following estimated arrival times apply:
| REGION |
SHIPPING PROVIDER |
PRICE |
ESTIMATED ARRIVAL TIME |
| Australia |
Standard Australia Post with online tracking |
AUD$8.95 on all orders under $100AUD.
FREE ON ORDERS OVER AUD$100
|
2-5 business days |
|
Express Australia Post with online tracking |
AUD$12.95 on all orders |
1-3 business days |
| New Zealand |
NZ Post with online tracking |
NZD$9.95 on all orders under $100NZD.
FREE ON ORDERS OVER NZD$100
|
4-7 business days |
|
DHL Express with online tracking |
NZD$19.95 on all orders |
2-4 business days |
| Canada |
Standard with online tracking |
CAD$19.95 on all orders |
7-10 business days |
|
DHL Express with online tracking |
CAD$29.95 on all orders |
3-5 business days |
| Norway, Switzerland, Romania, Hungary & Czechia |
DHL Express with online tracking |
AUD$37.95 on all orders |
2-4 business days |
| France, Ireland, Italy, Netherlands, Portugal, Spain, Sweden, Belgium, Greece, Luxembourg, Austria, Denmark, Finland & Poland |
Standard with online tracking |
AUD$22.95 on all orders |
6-10 business days |
| DHL Express with online tracking |
AUD$37.95 on all orders |
2-4 business days
|
| Germany |
Standard with online tracking |
AUD$22.95 on all orders |
6-10 business days |
| Singapore |
Standard with online tracking |
SGD$9.95 on all orders |
3-6 business days |
|
DHL Express with online tracking |
SGD$29.95 on all orders |
2-4 business days |
| Hong Kong SAR & China |
Standard with online tracking |
AUD$22.95 on all orders |
4-8 business days |
|
DHL Express with online tracking |
AUD$37.95 on all orders |
2-4 business days |
| Cocos (Keeling) Islands |
Standard Australia Post with online tracking |
AUD$6.95 on all orders |
6-10 business days |
| Rest of the world |
DHL Express with online tracking |
AUD$44.95 on all orders |
3-7 business days |
Where are your products sent from?
All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australian Eastern Standard Time) and delivered on working days.
What happens if my delivery takes longer than the estimated arrival time?
Please note that all shipping times are estimates and we cannot guarantee your order will arrive by a specific date. We do our best to ensure prompt delivery, but sometimes delays happen that are out of our hands. Unfortunately, we can't offer refunds or cancellations if your order arrives later than expected.
Can I check my order status and track my shipment?
Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.
For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.
If customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered.
Where do you ship to?
- Australia
- Austria
- Belgium
- Canada
- China
- Cocos (Keeling) Islands
- Czech Republic
- Denmark
- Finland
- France
- Greece
- Germany
- Hong Kong
- Hungary
- Ireland
- Italy
- Japan
- Luxembourg
- Malaysia
- Netherlands
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- United States*
ⓘ We are currently unable to ship to Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific due to delivery challenges with our shipping provider. We are actively working to resolve this issue as quickly as we can.
