Returns & Exchanges

Conditions

The following conditions must be met:

1. Item(s) must be returned or exchanged within 30 days of delivery.
2. Item(s) must be in their original condition, unworn, unsoiled, unwashed and in with their original tags attached. If this is not the case, the item(s) will not be accepted.
3. All exchanges are final and cannot be returned for a refund or further exchange.
4. Items marked 'Summer Sale' cannot be returned, refund or exchanged, unless deemed faulty
5. Returns or Exchanges will not be accepted on Wholesale or Corporate orders.

How to Return or Exchange:

Customers in Australia, New Zealand and Canada:

1. Please submit your return or exchange request via our returns portal.
2. Solbari does not cover the cost of return postage for refunds or exchanges. This is charged to you at a flat rate that will be deducted from the total order value. For customers in Australia, $9.95 AUD. For customers in New Zealand, $9.95 NZD. For customer in Canada, $13.95 CAD.
3. The cost to send your new item in an exchange will be covered by Solbari. 

Start a return or exchange (AU, NZ or Canada)

Customers in all other regions:

Contact us for return or exchange in other regions

Refunds

Refunds are credited back to your original method of payment once we have received your parcel. Please allow 2-5 business days for your bank to process the refund. We're unable to speed this process up.

PLEASE NOTE: 

• Due to hygiene reasons, we are not accepting returns or exchanges on items which cover the face and mouth as noted on the relevant product pages. 
• Swimwear Bottom and Swimsuit: all swimwear should be tried on over underwear without removing the protective adhesive strip. In the interests of hygiene, returns will not be accepted if this strip has been removed or where it is obvious the item has been worn. 
• Umbrella returns, exchange & refunds: If you experience an umbrella manufacturing fault within the first 6 months of purchase, we will exchange or refund your original item. Manufacturing fault includes shaft, ribs, runner, stretchers, spring, and automatic open/close button only.
• Skin care products (including sunscreen and calming cream products) that have been used, opened or unwrapped are not eligible for a return, refund or exchange.

Any Questions?

If you have questions about returns or exchanges, you can contact us.